a complaint letter
An example of a complaint letter for Lost Luggage
complaint_letter_lost_luggage.pdf | |
File Size: | 612 kb |
File Type: |
Here you'll find some examples of complaints letters and the useful expressions that you can use.
complaint-letter.doc | |
File Size: | 33 kb |
File Type: | doc |
structure_letter_of_complaint.doc | |
File Size: | 32 kb |
File Type: | doc |
img_0001.pdf | |
File Size: | 1070 kb |
File Type: |
Complaint Letter Dos and Don'ts
DO
- Stay calm. While it may help if you are a bit "fired up" when you write your letter, it can also be a good idea to let yourself cool down a bit before drafting a letter.
- Get right to the point. It's good to start your letter with a clear, attention-getting paragraph that communicates your concern (or shock, or disappointment).
- Be organized. If the issue has been unfolding for some time, make it clearer to the recipient by including a timeline of events.
- Say what you want to happen. Don't forget to let the letter's recipient know what you want to be done about it. Do you want a full refund? Repairs? An apology? A change in policy? Make it very clear.
- Format your letter professionally. Use the standard business letter format.
DON'T
- Don't be rude, angry, sarcastic in tone, and don't threaten.
- Don't blame the recipient. Address to the recipient politely without accusatory statements.
- Don't give up. If your first letter doesn't get results, be prepared to write again.
DO
- Stay calm. While it may help if you are a bit "fired up" when you write your letter, it can also be a good idea to let yourself cool down a bit before drafting a letter.
- Get right to the point. It's good to start your letter with a clear, attention-getting paragraph that communicates your concern (or shock, or disappointment).
- Be organized. If the issue has been unfolding for some time, make it clearer to the recipient by including a timeline of events.
- Say what you want to happen. Don't forget to let the letter's recipient know what you want to be done about it. Do you want a full refund? Repairs? An apology? A change in policy? Make it very clear.
- Format your letter professionally. Use the standard business letter format.
DON'T
- Don't be rude, angry, sarcastic in tone, and don't threaten.
- Don't blame the recipient. Address to the recipient politely without accusatory statements.
- Don't give up. If your first letter doesn't get results, be prepared to write again.